Welcome! Here is a list of our frequently asked questions. If we missed something feel free to contact us via email, social media or live chat.
My Shaker Leaks
Oh No! We’re sorry, and thankfully it’s an easy fix! 90% of the time. it’s caused from not screwing the top or bottom caps in tight enough. We want to make sure they’re tight on before use. If you have a leak elsewhere, be sure to check the 2 o-ring seals.. If that still does not solve the problem, please send us a message and we will work it out together!
The Powder Stays In The Bottom Of The POD
We recommend shaking sideways hard and fast for 10-15 seconds for best results. The bottom of the shaker is see-through, so you should be able to see if ALL the powder has been mixed in with the water.
Another thing to improve mixability before loading your POD is to shake it a little, to ensure it’s not all compacted due to transport.
Some powders are denser than others and whilst our product formulation focusses on mixability – it does require a firm shake.
My Shaker Is Hard To Push In Or Out
Occasionally, we recommend putting a very small amount of oil on the Shaker o-rings. We recommend coconut oil, MCT oil, olive oil or anything you would generally consume. You only need a little to notice a big difference. We are working on new o-rings in a different material to ensure this operates better, without needing the oil.
How Do I Use The Shaker?
Using the Shaker is easy but does require users to follow a few simple steps prior to using it. The following video will help you get up and running faster.
Are Your Products Organic?
Although our products are not certified organic, we choose organic ingredients whenever possible. To be approved as a certified organic ingredient you must have at least 95% organic ingredients. We choose to source our ingredients from all over the world to ensure only the highest quality goes into our ecoPODs. We’re working through this process currently and plan to be certified organic by the end of the 2019.
Do You Test On Animals?
No, No and No! We love all creatures and are dedicated to making sure no animals are harmed or mistreated during the creation of our products.
Where Are Your Products Manufactured?
Our ingredients are sourced from The United States, New Zealand, Canada, Western Europe, Australia and other various parts of the world. Our Shakers are produced 100% in the United States. We formulate and blend here in San Diego, California and our PODs are filled and boxed in Anaheim, California with My Cup Counts.
Your PODs Are Eco-Compostable – How Long Can I Store Them For?
Our ecoPODs have a shelf life of 24 months. Just store them at room temperature in a dry place and out of direct sunlight.
Can I Use the PODS With My Own Shaker?
Of course! All of our PODs are sealed with an easy-to-peel foil sticker. Feel free to use them inside your favorite smoothie or shake recipe or simply add to your shaker or bottle.
What is Your Most Popular Product?
Grass-fed Whey Protein Arabica Buzz. Click HERE to try it out.
What is Your Return Policy?
First-time buyer and not sure if you’ll love the product? Try our Three Pack Sampler [link]
We currently offer a 30-day money back guarantee for most returns. Here is what qualifies:
- Any unopened pack
- An unused, or faulty shaker
- Trial three packs will not be refunded
- Any defective or broken PODs
Please contact firstname.lastname@example.org at any time with any questions or requests regarding our company return policies or prior to placing your order.
How Long Do Orders Take to Ship?
All orders are processed and leave our facility the same or very next day and arrive within 1-2 days.
What Do I Get For Subscribing?
Flexibility, convenience, and serious savings. We allow our subscribers to pick their own packs, set the frequency and save up to 25% on each order in addition to free shipping, always.
Do I Have to Buy Online?
Although you will receive the most discount on your products buying online, we do have partnerships with retailers, yoga studios, surf shops and CrossFit gyms throughout the country. For where to find us [click here]
Where Do I Submit Press Inquiries?
Members of the media can contact our Public Relations department at email@example.com. For general questions, comments or the status of your order, please email firstname.lastname@example.org