Free Shipping Above $50 - One Click Checkout With Amazon Pay
Free Shipping Above $50 - One Click Checkout With Amazon Pay
 

Welcome! Here is a list of our frequently asked questions. If we missed something feel free to contact us via email, social media or live chat.

 

Are Your Products Organic?

Although our products are not certified organic, we choose organic ingredients whenever possible. To be approved as a certified organic ingredient you must have at least 95% organic ingredients. We choose to source our ingredients from all over the world to ensure only the highest quality goes into our PODs. We’re working through this process currently and plan to be certified organic by the end of the 2018.

Do You Test On Animals?

No, No and No! We love all creatures and are dedicated to making sure no animals are harmed or mistreated during the creation of our products.

Where Are Your Products Manufactured?

Our ingredients are sourced from The United States, New Zealand, Canada, Western Europe, Australia and other various parts of the world. Our Shakers are produced 100% in the United States. We formulate and blend here in San Diego, California and our PODs are filled and boxed in Anaheim, California with My Cup Counts.

Your PODs Are Eco-Compostable – How Do I Keep Them From Deteriorating?

Store your PODs at room temperature in a dry place and out of direct sunlight.

Can I Use the PODS With My Own Shaker?

Of course! All of our PODs are sealed with an easy-to-peel foil sticker. Feel free to use them inside your favorite smoothie or shake recipe or simply add to your shaker or bottle.

What is Your Most Popular Product?

Grass-fed Whey Protein Arabica Buzz. Click HERE to try it out.

What is Your Return Policy?

First-time buyer and not sure if you’ll love the product? Try our Three Pack Sampler [link]

We currently offer a 30-day money back guarantee for most returns. Here is what qualifies:

  1. Any unopened pack
  2. An unused, or faulty shaker
  3. Trial three packs will not be refunded
  4. Any defective or broken PODs

Please contact support@xology.co at any time with any questions or requests regarding our company return policies or prior to placing your order.

How Long Do Orders Take to Ship?

All orders are processed and leave our facility the same or very next day and arrive within 1-2 days.

What Do I Get For Subscribing?

Flexibility, convenience, and serious savings. We allow our subscribers to pick their own packs, set the frequency and save up to 25% on each order in addition to free shipping, always.

Do I Have to Buy Online?

Although you will receive the most discount on your products buying online, we do have partnerships with retailers, yoga studios, surf shops and CrossFit gyms throughout the country. For where to find us [click here]

Where Do I Submit Press Inquiries?

Members of the media can contact our Public Relations department at prisrad@xology.co. For general questions, comments or the status of your order, please email support@xology.co