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Terms

TERMS AND CONDITIONS

LEGAL

Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

TERMS & CONDITIONS OF CLUB MEMBERSHIP

I authorize XOLOGY to debit my credit card with the cost of my protein deliveries each order period.

I understand that I will receive pre-delivery notification by email of upcoming shipments up to four weeks in advance at which time I can elect to change the content of my delivery

I understand that my selection of products will be used as my preference for future deliveries and that prices may change and I will be notified in writing

The products I am purchasing are not for re-sale by a licenced person

I am 18 years or older

Discounts will not apply in conjunction with other special offers unless specified

Benefits can only be claimed on verification of my club membership details

I must notify XOLOGY in writing if I choose to withdraw from the XOLOGY Club after the initial 12-month period

XOLOGY CLUB AND OTHER ORDERS

All prices include Tax and are quoted in American Dollars. 

Please feel free to select any of our products as part of your order – either one variety or a mixed case.

XOLOGY currently ships within America only. 

XOLOGY reserves the right without prejudice to its other rights under these Terms and Conditions or at law to cancel orders or to suspend deliveries until payment is made in full.

XOLOGY reserves the right to alter pricing of a product/products at any time at the sole discretion of the company. In the event that a system error occurs and pricing is displayed incorrectly,XOLOGY  reserve the right to alter pricing and quantity supplied to reflect the correct value.

XOLOGY reserves the right to refuse any order and to withdraw any order from sale from time to time notwithstanding that such may be displayed on XOLOGY website for purchase.

You acknowledge that once an order is made it cannot be cancelled without the written consent of XOLOGY  and on terms whereby you indemnify XOLOGY for any administration and financial costs incurred by it.

DELIVERY

Please allow for up to 7 working days for your products to be received after receiving confirmation of your order.

If you have not received your products in this timeframe, please contact us and we will trace your delivery.

You are responsible for providing full and accurate delivery address, contact numbers and instructions. Re-delivery because of any failing in these aspects will be to your account.

To ensure correct delivery – please be aware that if you are not available to receive delivery:

Delivery times made known to you are estimates only and XOLOGY is not liable for any late or non-delivery.

Please allow up to 5 working days for capital city deliveries and up to 10 working days for regional areas, although we cannot be accountable for unusual delays by Australia Post.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.

Without limiting the operation of any other Terms and Conditions herein, XOLOGY will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

XOLOGY is not liable for any loss, damage or delay occasioned to you or any other person claiming through you arising from late or non-delivery of the productordered.

Damaged in transit

In the event that you receive a product that appears to have been Damaged in Transit you should:

Refuse to accept delivery of the product.

Direct the Courier to Return Goods to Sender.

Notify us immediately. Please contact us via meagan@xology.co

If you have already accepted delivery, and then notice that the product appears to have been damaged during transit you should notify us immediately, so we can process the return as “Damaged in Transit”.

PRIVACY POLICY

Click here.